Complaints Management Documents
EWOQ feedback policy and procedures
EWOQ feedback lodgement form
EWOQ privacy statement
Compliments
Would you like to thank one of our front line officers or one of our other valued staff members who you believe has done an outstanding job?
We will make sure your message is passed on and that our officers are recognised for their good work, you can email info@ewoq.com.au.
Before emailing us please refer to our privacy statement.
Complaints
We value all feedback, good and bad, because it helps us to improve our efficiency and effectiveness.
If you have a complaint about an action or decision made by Energy and Water Ombudsman Queensland, we would welcome the opportunity to assist you and resolve your complaint.
How to make a complaint
The best way to make a complaint is:
- by writing to us (Energy and Water Ombudsman Queensland, PO Box 3640, South Brisbane BC QLD 4101) or
- by sending an email to rti@ewoq.com.au.
Before emailing us please refer to our privacy statement.
What happens to my complaint?
- When we receive your complaint we will send you a letter within 7 days letting you know that we have received it.
- We will investigate your complaint, and aim to resolve it. We may contact you for further information.
- We will write to you and let you know the outcome. Most complaints are resolved within 30 days however some complaints are more complex and take longer. We will keep you informed if this is the case.
- If for some reason we cannot investigate your complaint (for example, the issue is outside Energy and Water Ombudsman Queensland jurisdiction), we will write to you and let you know.