It's easy to make a complaint to Energy and Water Ombudsman Queensland (EWOQ).
Simply fill out the complaint form below and submit it to us. One of our investigation officers will contact you to discuss your complaint.
We can assist all energy customers in Queensland and water customers in south east Queensland.
Under the Privacy Act 1988 (Commonwealth), we are only allowed to assist the actual account holder, unless permission, either written or verbal, has been given to act on someone else's behalf. Your personal information will not be disclosed to any third party without your prior consent or unless authorised or required by law under the Information Privacy Act 2009.
If you do not hear from us within three working days of submitting the form, please contact us on freecall 1800 662 837.
Your Details
Your Complaint
Referral to Higher Level (RHL)
The RHL process gives complainants the option to escalate routine problems to a higher level within the energy or water company before beginning an official investigation with EWOQ. If you choose this option, EWOQ will contact a higher-level contact within the energy or water company concerned. The higher-level contact must then contact you by phone within 48 hours or in writing within five business days if phone contact cannot be made. If the problem remains unresolved, you can contact EWOQ to begin an investigation.
Declaration