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If you are entitled to have your energy supply connected, and have taken all the necessary steps, your energy supplier must provide you with prompt connection. If they fail to do so, you may be entitled to a rebate for each day it is late.
If you believe you are entitled to a rebate and do not receive it automatically, you must make a claim for the rebate from your energy supplier. If your rebate claim is rejected by your energy supplier and you still believe you are entitled to the rebate, you can contact us for assistance.
