Consumer protections
Guaranteed regulated electricity prices
Minimum contract standards
Ten business-day cooling-off period
Marketing Code of Conduct
What happens if your energy retailer goes out of business?
Guaranteed Service Levels (GSLs)
All Queensland energy consumers are entitled to a rebate if their electricity distributor does not meet a satisfactory level of customer service.
Customers overcharged
Wrongful disconnection
Customer connections
Customer reconnections
Missed appointments
Reliable supply of electricity
Loss of hot water
Planned interruptions
Making a claim for a rebate
If you believe you are entitled to a rebate and do not receive it automatically, you must make a claim for the rebate from your energy supplier. If your rebate claim is rejected and you still believe you are entitled to the rebate, you can contact us for assistance.