Under the Energy Ombudsman Act 2006, all energy distributors and retailers who supply Queensland's small energy consumers with electricity or gas must become EOQ scheme members.
A small energy consumer is a domestic or small business consumer whose electricity consumption is under 100 megawatt hours per year or gas consumption is under one terrajoule per year.
Scheme member nofification form
To become a formal member of the scheme, all energy distributors and retailers must submit a scheme member notification form. Entrant electricity and gas retailers must submit this form within 10 business days from when they enter into a contract for the provision of, or start to provide, customer retail services to a small electricity or gas customer. Scheme membership takes effect from the date customer retail services are provided to the customer. If a notification form is not submitted within 10 business days, the matter can be referred to the Energy Regulator who may impose a fine.
Download a copy of the form below or call 1800 662 837 for a copy.
'EOQ scheme member notification' form
'Becoming an EOQ scheme member' booklet
Scheme member manual
