Consumer protections
Guaranteed regulated electricity prices
Minimum contract standards
10 business-day cooling-off period
Marketing Code of Conduct
What happens if your energy retailer goes out of business?
Guaranteed Service Levels (GSLs)
All Queensland energy consumers are entitled to a rebate if their electricity distributor does not meet a satisfactory level of customer service.
Wrongful disconnection
Customer connections
Customer reconnections
Missed appointments
Reliable supply of electricity
Loss of hot water
Planned interruptions
Making a claim for a rebate
If you believe you are entitled to a rebate and do not receive it automatically, you must make a claim for the rebate from your energy supplier. If your rebate claim is rejected by your energy supplier and you still believe you are entitled to the rebate, you can contact us for assistance.
