Inside this issue
Welcome to the first issue of EOQ Update, the Energy Ombudsman Queensland's newsletter for consumers, community advocates and stakeholders.
ENERGY OMBUDSMAN'S MESSAGE
- A welcome and update from Queensland's Energy Ombudsman, Barry Adams.
COMPLAINTS SNAPSHOT
- Complaint statistics and trends
SUCCESS STORIES
- Internal processing oversight
- EOQ backs energy retailer on contract validity dispute
- A kitchen without gas
- Troublesome trees
IN THE SPOTLIGHT
- Self-reads of electricity meters no longer available to SEQ residents
- Ergon Energy to offer Centrepay direct
- The importance of hardship policies and provisions
- Telemarketing and door-to-door sale issues
WHAT'S NEW?
- EOQ joins ANZEWON and ANZOA
- Current EOQ scheme members
- Inaugural meeting of the EOQ Advisory Council
CONSULTATION
- EOQ attends NAIDOC Week celebrations in Cairns
- Seniors Week 2007
- EOQ info sessions throughout SEQ
- Energy Ombudsman visits Rockhampton
- Hardship focus group
- Community visits throughout Mackay
- EOQ consults EWOV in the lead up to full retail competition
USEFUL LINKS/RESOURCES
- Consumer fact sheets
- Translated material
- Energy price and contract comparator
- Energy calculator
- Do not call register
FEEDBACK
We welcome your feedback. Please direct all comments and suggestions about EOQ Update to publications@eoq.com.au
