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Consumer fact sheets
The Energy Ombudsman Queensland has produced a range of free and easy-to-read consumer fact sheets on the following topics:
You can order copies of our fact sheets online or call 1800 662 837.
Translated material
EOQ liaised with the University of Queensland's Institute of Modern Languages to determine the top 12 languages spoken throughout Queensland other than English. We have translated basic information about EOQ's service into an 'other languages' fact sheet and our website into the following languages:
EOQ investigation officers can also organise an interpreter in any language to assist in the investigation of a consumer complaint from a person with a non-English speaking background.
Energy price and contract comparator
There are a number of separate elements that can be included in electricity pricing, such as the price for electricity used, network charges and service charges. If you are comparing prices, make sure you check what has been included and what is excluded from your offer. All energy retailers who offer a market contract set their own 'market' prices. You should compare these prices against the Queensland Government's regulated price. The Queensland Competition Authority has developed a price comparator so you can compare electricity prices offered by Queensland energy retailers.
Energy calculator
The Department of Mines and Energy has developed an online energy calculator to help you estimate the costs of your household electricity use. Use the calculator to discover where you are using the most electricity in your home and find out ways to save money on your energy bills.
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Do not call register
The Commonwealth Government has set up a 'do not call' register which gives you a choice about whether to receive any telemarketing calls at home. Energy telemarketers should not call your number once it has been on the register for 31 days. You can register your home or mobile phone for five years on the register. The 'do not call' register is a free service which applies to most telemarketing activity, including all energy marketers. By law, if you add your name to the register, energy marketers (other than your own supplier) will not be allowed to contact you by phone. Call 1300 792 958
