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With electricity costs set to increase, Energy Ombudsman Barry Adams raised concern over the number of families who may be left in the dark because they could not afford to pay their energy bills.
"The future increase in fuel and electricity prices, combined with the current economic climate, is only going to increase the number of people feeling the pinch," Mr Adams said.
From 1 July 2009, Queenslanders will pay an additional 15.67 per cent for electricity—meaning those who receive an electricity bill of around $350 a quarter will pay an additional $55.
"These price rises come at an unfortunate time for householders who are already facing financial hardship."
Mr Adams said that since the Energy Ombudsman Queensland's (EOQ) establishment two years ago, complaints about payment difficulties had continued to be one of the most common issues people contacted the organisation for assistance with.
He stressed that help was available for those suffering financially.
"If you can't afford to pay a bill or are facing disconnection, you should always contact your energy supplier immediately to discuss your options," he said.
"All energy suppliers have processes in place to assist customers pay off their debt and avoid disconnection through affordable payment plans."
Other assistance programs which are available include Centrelink's Centrepay automatic payments to accounts, and the Queensland Government's Home Energy Emergency Assistance Scheme and electricity and gas rebates for eligible pensioners.
"If you have contacted your supplier to discuss payment options but are unhappy with the outcome, contact EOQ straight away on free call 1800 662 837 or email complaints@eoq.com.au," he said.
"We provide a free, fair and independent service to resolve disputes with your energy supplier."
ENDS
Issued 26 June 2009
