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· Complaints
    · Making a complaint
        · Sample complaint letter
    · Online complaint form
    · Types of complaints
        · Prices and tariffs
        · Customer contribution to the cost of capital works
        · Home suite products
        · On-selling
        · Bottled LPG
        · Community Ambulance Cover Levy
        · High energy consumption
    · How we resolve complaints
    · Case studies
        · Case studies - Energy retailer fails to pass on electricity rebate
        · Case studies - Problems with payment
        · Case studies - Account errors/disputes
        · Case studies - Damages & loss
        · Case Studies - Vegetation management
        · Case studies - Extensions to supply
        · Case studies - 10 business-day cooling-off period
        · Case studies - Equipment issues
    · Complaint statistics
        · Complaint statistics 2009-10
        · Complaint statistics 2008-09
        · Complaint statistics 2007-08
        · Complaint statistics 2010-11

· Consumers
    · Handling a complaint with your supplier
    · Consumer protections & service levels
        · Guranteed regulated electricity price
        · Minimum contract standards
        · 10 business-day cooling-off period
        · Marketing code of conduct
        · What happens if your retailer goes out of business?
        · Wrongful disconnection
        · Connection
        · Reconnection
        · Missed appointments
        · Reliable supply of electricity
        · Loss of hot water
        · Planned interruptions
        · Customers overcharged
    · Consumer responsibilities
    · Contracts
        · Contracts - contract types
        · Contracts - compare contracts
        · Contracts - important tips
        · Contracts - transferring to a new contract
        · Contracts - Sample cancellation letter
    · Accounts & bills
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        · High bills
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    · Payment assistance & rebates
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· Energy suppliers
    · Suppliers in Queensland
    · Supplier responsibilities
    · EOQ dispute resolution and investigation process
    · Scheme member forms & information

· About EOQ
    · What we do
    · Service Charter
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· Publications & media
    · Media centre
        · Previous media releases
        · Queenslanders struggling to pay energy bills
        · Young adults encouraged to be 'switched on' energy consumers
        · Electrical safety inspection program
        · Energy dispute assistance in Longreach and Barcaldine
        · 2010 ANZOA Conference: It's the 'putting right' that counts
        · Energy marketers mislead SEQ residents
        · EOQ switches off for Earth Hour
        · Energy dispute assistance for Townsville residents
        · Concern for families facing increased electricity costs
        · Be switched on if swapping energy retailers in regional Queensland
        · 5 fibs energy marketing
        · Seniors Week - your chance to discuss energy issues
        · Pensioners lose rebate when concession cards expire
    · Fact sheets
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    · EOQ Update
        · EOQ Update - Issue 1: October 2007
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· Useful links
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