|
|
|
|
|
To ensure energy suppliers operating in the Queensland energy market abide by relevant legislation, regulation and codes, and act in a manner which recognises the rights of all consumers, all licensed energy suppliers in Queensland who supply small* energy customers with electricity or gas (listed below) must become members of the EOQ scheme. This means that EOQ can assist with unresolved customer complaints about these energy companies.
For a complete listing of all energy suppliers in Queensland, including those companies which supply energy to large customers, please visit the Queensland Mines and Energy website.
Energy retailers are the companies that bill consumers for their energy use. Types of issues you might want to contact your energy retailer about could include: payment, account and contract issues; disconnection; and conduct of their telemarketers/door-to-door sellers. Below is a list of licenced electricity/gas retailers in Queensland (not all of these retailers may sell electricity or gas in your area).
The electricity retailers in Queensland which are members of the EOQ Scheme are:
AGL
www.agl.com.au
Residential: 131 245
Small business: 13 38 35
Australian Power and Gas
www.australianpowerandgas.com.au
133 298
Country Energy
www.countryenergy.com.au
13 23 56
Click Energy
www.clickenergy.com.au
1800 775 929
EnergyAustralia
www.energyaustralia.com.au
Residential: 13 15 02
Small business: 131 367
Ergon Energy (regional Queensland)
www.ergon.com.au
13 10 46
Integral Energy
www.integralenergy.com.au
133 753
Lumo Energy (previously known as Queensland Electricity)
www.lumoenergy.com.au
1300 115 866
Momentum Energy
www.momentumenergy.com.au
1300 662 778
Origin Energy
www.originenergy.com.au
Residential: 13 24 61
Small business: 13 24 63
Powerdirect
www.powerdirect.com.au
1300 307 966
Qenergy
www.qenergy.com.au
1300 44 85 35
Sanctuary Energy
www.sanctuaryenergy.com.au
1800 109 099
TRUenergy
www.truenergy.com.au
133 466
The gas retailers in Queensland which are members of the EOQ Scheme are:
AGL
www.agl.com.au
Residential: 1300 309 132
Small business: 13 38 35
Australian Power and Gas
www.australianpowerandgas.com.au
133 298
Maranoa Regional Council**
www.maranoa.qld.gov.au
1300 007 662
Origin Energy
www.originenergy.com.au
Residential: 13 24 61
Small business: 13 24 63
Western Downs Regional Council**
www.wdrc.qld.gov.au
1300 728 500
Energy distributors are the companies that own the pipelines and supply electricity and/or gas to all Queensland energy consumers. Types of issues you might want to contact your energy distributor about could include: loss of power; damages to property and equipment; and issues with vegetation (eg. maintenance of trees around powerlines).
The electricity distributors in Queensland which are members of the EOQ Scheme are:
Country Energy
www.countryenergy.com.au
132 356
ENERGEX (south-east Queensland)
www.energex.com.au
13 12 53
Ergon Energy (regional Queensland)
www.ergon.com.au
13 10 46
The gas distributors in Queensland which are members of the EOQ Scheme are:
APT Allgas
www.pipelinetrust.com.au
1300 766 338
Envestra
www.envestra.com.au
1800 007 427
Maranoa Regional Council**
www.maranoa.qld.gov.au
1300 007 662
Western Downs Regional Council**
www.wdrc.qld.gov.au
1300 728 500
**Western Downs and Maranoa Regional Councils each hold a retailer authority that permits them to retail natural gas to consumers within their distribution network area. Customers within these areas are currently excluded from retail competition and must contact their area retailer to arrange a natural gas supply.
