To ensure energy suppliers operating in the Queensland energy market abide by relevant legislation, regulation and codes, and act in a manner which recognises the rights of all consumers, all licensed energy suppliers in Queensland who supply small* energy customers with electricity or gas must become members of the EOQ scheme. This means that EOQ can assist with unresolved customer complaints about these energy companies.
*A small energy customer is a domestic or small business consumer whose electricity consumption is under 100 megawatt hours per year or gas consumption is under one terajoule per year.
Energy retailers
Energy retailers are the companies that bill consumers for their energy use. Types of issues you might want to contact your energy retailer about could include: payment, account and contract issues; disconnection; and conduct of their telemarketers/door-to-door sellers.
Energy distributors
Energy distributors are the companies that own the pipelines and supply electricity and/or gas to all Queensland energy consumers. Types of issues you might want to contact your energy distributor about could include: loss of power; damages to property and equipment; and issues with vegetation (eg. maintenance of trees around powerlines).
For a full list of licensed energy suppliers in Queensland who are EOQ scheme members, see our useful links section.
